Customer service still wins hands-down

Here at Julian Marks Estate Agents, we take our customer service very seriously. Yes, it does take effort. Yes, it does take time. But the rewards far outweigh any time put in. We get to know our customers and their families, find out about them, show a genuine interest in them and put them at the centre of everything we do.

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Dear Steve and Co,

Thank you so much for all your help and the sensitive way all have acted in the circumstances.

Penny & Lesley

I cannot fault the service Julian Marks have provided as a first time buyer. Jon, Caroline and Megan were fantastic and super proactive all the way through, putting my mind at ease throughout what turned out to be a slightly unusual purchase. I couldn't have done it without their expertise and kindness and can't thank them enough. I would absolutely recommend this agency to anyone.

Deanna Pengelly

Alice Thatcher was absolutely wonderful. She kept us up to date every step of the way and was very communicative, much more so than the estate agent I had appointed to deal with my sale.

I would definitely use Julian Marks in the future based on Alice's approach.

Sophie Banahan

Julian Marks were first class, pro-actively managing and driving my mum's house move and complex chain. The whole team were all great and, Alice in particular was excellent.

Neil Bray

Julian Marks are very professional, and respectful of myself and my property.
It was a pleasure to work with JM to sell my property.
The whole process was quite easy and I liked the way it was done, with minimal interaction from myself.
A big thank you to Steve and team.

Philip Edmonds

All communications were efficient and effective, keeping me up to date of all visits and feedback. I felt very confident in the service provided by the whole team. I would particularly like to thank Leigh who provided a personable service showing genuine care and professionalism during the whole process along with excellent negotiation skills.

Teresa Moore

The team were always very helpful whilst we were selling and searching for our new home.

Louise Sewell

The staff at the Plympton office have been very helpful during the process of buying a property. Tara especially so, for arranging viewings and information.

Paul Willerton

Very pleased with the attention to detail given by all the Plymouth office.

Graham Mathews

Excellent and professional service at all times.

Diane Allen

Cannot fault Julian Marks in the process from start to finish. I don’t know how they have so much patience and friendly demeanour every single time I contacted them with everything they have going on. Tara dealt with most of our buying and selling and she is an absolute brilliant agent with so much passion and builds a great bond with the customer. Thank you so much and will always recommend!

Jean Howard

First class service from start to finish. A special mention too for Alice, who kept us updated all the way through the transaction.

Diane Allen
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